Privacy Policy

1. Data Collection

Hey Subtitle ('we') values your privacy. We may collect: email addresses, account information, uploaded video content, usage records, and payment information. This data is used solely to provide and improve our services.

2. Data Usage

We use collected data to: provide subtitle transcription and translation services, process payments, send service notifications, improve user experience, and analyze usage.

3. Data Storage

Your data is stored on secure servers. Uploaded videos are retained or deleted based on your plan settings after processing. We use industry-standard encryption and security measures.

4. Third-party Services

We use these third-party services: AI speech recognition and translation (Microsoft Azure OpenAI — your data is not used for model training), AI voice dubbing (your audio files are sent to a third-party service for dubbing processing), Stripe (payment processing), Resend (email delivery), Google Analytics (website usage analysis). These services have their own privacy policies.

5. Cookies & Local Storage

We use cookies and local storage (localStorage) to maintain login sessions and remember preferences (theme and language). We also use Google Analytics to collect anonymous usage data (such as page views and traffic sources) to improve our services. Google Analytics may use cookies to track your interactions. You can manage or disable tracking through your browser settings or the Google Analytics Opt-out Browser Add-on.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can delete your account in account settings, or contact info@heysubtitle.com to exercise your data rights.

7. Contact Us

For any privacy-related questions, contact: info@heysubtitle.com

Voice Cloning Service

Our voice clone feature creates a cloned voice from your uploaded audio. To protect your rights, please note:

• You must check the consent box before submission, confirming the audio is your own voice or you have explicit authorization from the owner. Consent timestamp is logged.
• Your AI voice clone is for your personal use only; the system will not assign your voice slot to any other user.
• Your voice sample will not be used to train AI models, nor sold to advertisers or third-party marketing partners.
• Audio is encrypted in transit (HTTPS) and stored under strict access control.
• Uploaded audio is transmitted to an AI voice service provider for clone processing. We only retain a local demo MP3 for playback.
• Free trial: the cloned AI voice, local demo audio, and all related records are automatically and fully deleted by our system within 48 hours of creation.
• Paid plan: a cloned voice unused for 30 days triggers email reminder; 37 days unused = automatic deletion (along with local demo file).
• When you delete your account, all cloned voices and demo files are removed, and the voice service provider is notified to free the corresponding slots.