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Frequently Asked Questions

How are minutes calculated?

Minutes are based on actual audio duration. For example, a 5 minute 30 second video uses 5.5 minutes. Transcription and translation are counted separately.

What happens when I run out of minutes?

When your monthly quota is used up, you can upgrade to a higher plan for more minutes, or wait for the next month's reset. Free plan users need to upgrade to continue.

Can I change my plan?

You can upgrade or downgrade anytime. Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of the current billing period.

What is the cancellation policy?

You can cancel anytime with no cancellation fees. After cancellation, your service continues until the end of the current billing period, then automatically downgrades to the free plan.

Do unused minutes roll over?

Monthly subscription minutes do not roll over and reset at the start of each billing period.

What payment methods are supported?

We process payments through Stripe, supporting Visa, Mastercard, American Express and other major credit cards, as well as Apple Pay and Google Pay.

Why can't I translate my video?

Translation limits depend on your plan: Free 3, Basic 5, Pro 7, Premium 10 (including original language). Used quota is not restored by deleting. Upgrade for more languages.